privacy policy
for digital communications

Effective Date: January 4, 2026

Carole Spilberg Designs (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, customer communications, and messaging channels, including WhatsApp integrations connected with Meta services.

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This Privacy Policy explains what information we collect, how we use it, when we may share it, and how you can request access to or deletion of your information.

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Information We Collect

When you contact us, place an order, submit a form, or communicate with us through WhatsApp or related Meta messaging tools, we may collect the following types of information:

• Your name, phone number, email address, shipping or billing details, and other contact information you choose to provide.

• The contents of your messages, including text, photos, documents, order questions, and customer service requests sent through WhatsApp or similar channels.

• Message details such as timestamps, delivery status, and communication history needed to respond to and manage conversations.

• Information related to purchases, returns, appointments, or custom design inquiries you submit to us through our website or messaging channels.

• Technical or usage information that may be provided through Meta or website services when needed to operate communications and protect our business.

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How We Use Information

We use personal information for legitimate business purposes, including:

• Responding to inquiries and providing customer support.

• Communicating about products, orders, returns, appointments, or custom requests.

• Managing WhatsApp conversations and related business messaging workflows.

• Maintaining business records, improving service, and preventing fraud, spam, or misuse.

• Complying with legal obligations and enforcing our terms, policies, and business rights.

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WhatsApp and Meta

If you contact us through WhatsApp, your communications may be processed through the WhatsApp Business Platform and Meta systems in order to route, deliver, host, support, and secure those messages.

How We Share Information

We do not sell your personal information. We may share information only in limited situations, including with:

• Service providers or contractors who help us operate our website, customer communications, and business functions.

• Meta, WhatsApp, and related providers when necessary to deliver and support messaging through their platforms.

• Government authorities, regulators, or legal parties when required by law or when necessary to protect our customers, rights, or property.

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Data Retention

We retain personal information only as long as reasonably necessary for customer service, order support, business recordkeeping, dispute resolution, security, and legal compliance. When information is no longer needed, we will delete it or retain it only as required by applicable law.

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Your Choices

You may choose not to send sensitive personal information through WhatsApp or other messaging channels. Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information we hold about you.

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Data Deletion Requests

If you would like us to delete personal information collected through our app, website, or WhatsApp communications, please send a request to mymomcds@me.com with the subject line Data Deletion Request.

Please include your name, the phone number or email address you used to contact us, and enough detail for us to identify your records and process your request.

We will review and respond to deletion requests in accordance with applicable law.

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Contact Us

If you have questions about this Privacy Policy or our data practices, you can contact:

Carole Spilberg Designs
Email: mymomcds@me.com
Phone: (404) 285-9502
Website: www.carolespilbergdesigns.com