Terms and Conditions

These Terms and Conditions ("Agreement") govern your use of the Carole Spilberg Designs website and your purchase of jewelry from our studio. By accessing this website or placing an order, you acknowledge that you have read, understood, and agree to be bound by all terms outlined below. If you do not agree to these terms, please do not use this website or purchase our products. 1. WEBSITE USE AND INTELLECTUAL PROPERTY 1.1 Limited License You are granted a limited, non-exclusive license to access and use this website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or use any images, product descriptions, designs, or intellectual property on this website without prior written consent from Carole Spilberg Designs. 1.2 Prohibited Actions You agree not to: Copy product images or descriptions for commercial resale or promotional use Scrape or systematically collect data from this website Use this site in any way that violates applicable laws or infringes on others' rights Engage in any fraudulent, deceptive, or unlawful activity 2. PRODUCTS AND DESCRIPTIONS 2.1 Product Accuracy We make every effort to accurately describe and photograph our jewelry on this website. However, due to variations in photography lighting, monitor displays, and the handmade nature of each piece, actual colors and textures may vary slightly from images shown. 2.2 Handmade Variability All Carole Spilberg Designs jewelry is handcrafted. Due to the artisanal nature of our production process, no two pieces are exactly identical. Natural variations in materials, texture, and color are inherent to handmade jewelry and are not considered defects. 2.3 Availability All products listed on our website are subject to availability. We reserve the right to limit quantities, decline orders, or discontinue products at any time. If an item is unavailable after you place an order, we will notify you immediately and offer alternative options or a full refund. 3. PRICING, PAYMENT, AND ORDERS 3.1 Pricing All prices displayed on our website are in US dollars and are subject to change without notice. Prices are not binding until you place an order and we confirm acceptance. 3.2 Payment Methods We accept payment via credit card, debit card, PayPal, and other payment methods displayed at checkout. Payment must be made in full at the time of purchase. 3.3 Sales Tax Applicable sales tax will be calculated and added to your order based on your shipping address. Florida customers will be charged Florida state sales tax (6%) plus any applicable local taxes. 3.4 Order Acceptance Placing an order does not constitute an accepted sale. We reserve the right to accept or reject any order at our sole discretion. An order is only considered accepted when we confirm it via email with an order confirmation and/or invoice. Any order that appears fraudulent will be declined. 4. SHIPPING AND DELIVERY 4.1 Eligible Shipping Locations We ship to all addresses within the continental United States only. We do not ship to Hawaii, Alaska, US territories, or international addresses. If you attempt to order to a non-eligible address, your order will be cancelled and a full refund issued. 4.2 Processing and Shipping Orders typically ship within 3-5 business days. Shipping times are estimates and are not guaranteed. We are not responsible for delays caused by carriers. 4.3 Shipping Costs and Responsibility Shipping costs will be calculated at checkout and are non-refundable once an order is placed. Orders under $35 USD are charged a flat rate of $7 USD shipping. Orders above this amount are shipped free. All orders are shipped via USPS Ground Advantage by default. Upgraded shipping is available via USPS Priority or USPS Priority Express for an additional fee at your expense. Once your order is shipped, risk of loss and damage passes to you, the customer. 4.4 Delivery Confirmation We will provide you with tracking information via email. Responsibility for delivery passes to you upon shipment. If a package is damaged upon delivery or goes missing, you must notify us within 48 hours of delivery (or expected delivery date) with photographic evidence. We will work with you to file a claim with the carrier or arrange replacement, provided the claim is filed promptly. 4.5 Shipping Address Responsibility It is your responsibility to provide a correct shipping address. We are not responsible for packages shipped to incorrect addresses provided by you. 5. RETURNS AND REFUNDS 5.1 Ready-Made Jewelry Returns Jewelry may be returned within 14 days of delivery if the item is unworn, unwashed, and in original condition with all tags attached. The item must be returned via insured mail with tracking. Once received and inspected and approved, a refund will be issued within 7-10 business days. 5.2 Non-Returnable Items The following items are not returnable: Items that have been worn, washed, or altered Clearance or final-sale items (if marked as such) Gifted items delivered to the wrong address, or returned as undeliverable Items damaged by customer misuse 5.3 Return Shipping Return shipping costs are the customer's responsibility. We recommend insured shipping. Once your return is received, inspected, and approved, a refund will be issued within 7-10 business days. Refunds are issued to the original payment method. 5.4 Warranty and Quality We stand behind the quality of our handcrafted jewelry. If a piece arrives damaged due to our error or defective workmanship, contact us within 48 hours of delivery with photographic evidence. We will repair or replace the piece at no charge. This warranty does not cover normal wear, damage from customer misuse, or damage caused by improper care. 6. CARE AND MAINTENANCE 6.1 Care Instructions Proper care extends the life of your jewelry. We provide care instructions with each purchase. Customers are responsible for following these instructions and maintaining their jewelry appropriately. 6.2 Repairs For repairs needed due to normal wear or damage after purchase, we offer repair services at reasonable rates. Contact us for a quote. Repairs by jewelers other than Carole Spilberg Designs may affect future warranty coverage. 7. INTELLECTUAL PROPERTY RIGHTS 7.1 Our Design Rights All designs, images, and creative content on this website remain the intellectual property of Carole Spilberg Designs. You may not reproduce, distribute, or use these designs for commercial purposes without written permission. 8. LIMITATION OF LIABILITY 8.1 Disclaimer TO THE FULLEST EXTENT PERMITTED BY LAW, CAROLE SPILBERG DESIGNS IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. 8.2 Limited Liability Our total liability to you for any claim arising out of your purchase or use of our website or products shall not exceed the purchase price of the item in question. We are not liable for: Indirect, incidental, consequential, or punitive damages Loss of profits or business interruption Damage to personal property Personal injury claims This limitation applies even if we have been advised of the possibility of such damages. 9. PRIVACY AND DATA PROTECTION Please refer to our separate Privacy Policy for information about how we collect, use, and protect your personal information. 10. GOVERNING LAW AND DISPUTE RESOLUTION 10.1 Governing Law These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflicts of law principles. 10.2 Jurisdiction You agree that all disputes arising out of or relating to these Terms and Conditions or your purchase shall be subject to the exclusive jurisdiction of the courts located in Palm Beach County, Florida. 10.3 Dispute Resolution Before pursuing legal action, we encourage you to contact us at mymomcds@me.com to discuss and resolve any concerns. We will work with you in good faith to reach a fair resolution. 11. MODIFICATIONS TO TERMS Carole Spilberg Designs reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to this website. Your continued use of the website or placement of an order after changes are posted constitutes your acceptance of the modified terms. We encourage you to review these terms periodically. 12. ENTIRE AGREEMENT These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Carole Spilberg Designs and supersede all prior and contemporaneous agreements, understandings, and negotiations, whether written or oral. 13. CONTACT US If you have questions about these Terms and Conditions or need to report an issue, please contact us at: Carole Spilberg Designs Palm Beach, Florida mymomcds@me.com By purchasing from Carole Spilberg Designs, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Pricing and Payment

Sales Tax

Shipping and Delivery

Processing Times

Shipping Costs

Returns and Refunds

Nonreturnable Items

Return Shipping

Product Warranty

Website Use

Privacy Policy

Carole Spilberg Designs ("we," "us," or "our") respects the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or purchase products from our online store. By using this website or making a purchase, you agree to the terms outlined in this Privacy Policy. 1. INFORMATION WE COLLECT We collect personal information that you voluntarily provide to us when you interact with our website, create an account, make a purchase, or contact us. The types of information we collect include: 1.1 Personal Identification Information Full name Email address Mailing address (shipping and billing) Phone number 1.2 Account Information Username and password (if you create an account) Order history and purchase preferences 1.3 Payment Information Credit card or debit card details Billing address Payment processor information Note: We do not store complete credit card information on our servers. Payment processing is handled securely by third-party payment processors who comply with Payment Card Industry Data Security Standards (PCI-DSS). 1.4 Technical and Usage Data IP address Browser type and version Device information (type, operating system) Pages visited on our website Time and date of visits Referring website addresses Cookies and similar tracking technologies 1.5 Communications Data Any information you provide when contacting us via email, phone, or contact forms Newsletter subscription preferences Marketing communications preferences 2. HOW WE USE YOUR INFORMATION We use the personal information we collect for the following purposes: 2.1 Order Fulfillment and Customer Service Process and fulfill your jewelry orders Send order confirmations and shipping notifications Respond to customer service inquiries Handle returns, exchanges, and warranty claims Provide product care instructions and recommendations 2.2 Account Management Create and maintain your customer account Allow you to view order history and track shipments Save your preferences for future visits 2.3 Marketing and Communications (with your consent) Send newsletters featuring new collections and special offers Provide information about upcoming events or trunk shows Share jewelry care tips and styling inspiration Conduct customer satisfaction surveys 2.4 Website Improvement and Analytics Analyze website traffic and user behavior Improve website functionality and user experience Develop new products based on customer preferences Optimize our product offerings 2.5 Fraud Prevention and Security Detect and prevent fraudulent transactions Protect against unauthorized access to customer accounts Ensure website security and integrity 2.6 Legal Compliance Comply with applicable laws and regulations Respond to legal requests and court orders Enforce our Terms and Conditions Maintain business records for tax and accounting purposes 3. LEGAL BASIS FOR PROCESSING YOUR INFORMATION We process your personal information based on the following legal grounds: 3.1 Contract Performance When you place an order, we process your information to fulfill our contractual obligation to deliver your jewelry and provide customer service. 3.2 Consent We process your information based on your consent when you subscribe to our newsletter, opt in to marketing communications, or agree to cookies on our website. You may withdraw consent at any time. 3.3 Legitimate Business Interests We process your information for legitimate business purposes such as fraud prevention, website analytics, improving our products and services, and internal business operations. 3.4 Legal Obligations We process your information when required by law, such as for tax reporting, responding to legal requests, or complying with regulatory requirements. 4. COOKIES AND TRACKING TECHNOLOGIES Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. 4.1 What Are Cookies? Cookies are small text files stored on your device when you visit our website. They help us recognize your browser and remember your preferences. 4.2 Types of Cookies We Use Essential Cookies: Necessary for website functionality, including shopping cart and checkout processes Performance Cookies: Help us understand how visitors interact with our website through analytics Functionality Cookies: Remember your preferences and settings Marketing Cookies: Track your browsing activity to deliver personalized advertisements 4.3 Managing Your Cookie Preferences You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and your ability to make purchases. 5. HOW WE SHARE YOUR INFORMATION We do not sell your personal information to third parties. We may share your information with the following categories of service providers and partners: 5.1 Service Providers Shipping Carriers: USPS for order delivery Payment Processors: Secure payment gateways for processing transactions Email Service Providers: For sending newsletters and order notifications Website Hosting: Companies that host and maintain our website Analytics Providers: Google Analytics and similar services for website performance analysis 5.2 Business Transfers If Carole Spilberg Designs is involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the new business entity. You will be notified of any such change. 5.3 Legal Requirements We may disclose your information if required by law, court order, subpoena, or government request, or to protect our legal rights and the safety of our customers and business. 6. DATA RETENTION We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Order Information: Retained for a minimum of 7 years for tax, accounting, and warranty purposes Account Information: Retained until you request account deletion Marketing Communications: Retained until you unsubscribe Website Analytics Data: Typically retained for 26 months When personal information is no longer needed, we will securely delete or anonymize it. 7. DATA SECURITY We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Security measures include: Secure Socket Layer (SSL) encryption for all transactions Password protection and encryption for customer accounts Restricted access to personal information on a need-to-know basis Regular security audits and updates However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. 8. YOUR PRIVACY RIGHTS You have certain rights regarding your personal information: 8.1 Access You have the right to request a copy of the personal information we hold about you. 8.2 Correction You have the right to request correction of inaccurate or incomplete personal information. 8.3 Deletion You have the right to request deletion of your personal information, subject to legal retention requirements. 8.4 Opt-Out of Marketing You have the right to opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly. 8.5 Restrict Processing You have the right to request that we limit how we use your personal information in certain circumstances. 8.6 Data Portability You have the right to request a copy of your personal information in a portable, machine-readable format. 8.7 Object to Processing You have the right to object to certain types of processing, including processing for direct marketing purposes. To Exercise Your Rights: Contact us at mymomcds@me.com or (404) 285-9502. We will respond to your request within 45 days. 9. CALIFORNIA PRIVACY RIGHTS If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA): The right to know what personal information we collect, use, and share The right to request deletion of your personal information The right to opt out of the sale of personal information (Note: We do not sell personal information) The right to non-discrimination for exercising your privacy rights To exercise these rights, contact us at mymomcds@me.com. 10. CHILDREN'S PRIVACY Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will delete the information. 11. THIRD-PARTY WEBSITES Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information. 12. CHANGES TO THIS PRIVACY POLICY We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will update the "Last Updated" date at the top of this policy. Material changes will be communicated by posting a prominent notice on our website or sending an email notification to registered customers. Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy. 13. DO NOT TRACK SIGNALS Some web browsers have "Do Not Track" features. Currently, our website does not respond to Do Not Track signals. We will continue to monitor developments in this area. 14. INTERNATIONAL USERS Our business is based in the United States, and we process and store information in the United States. If you are accessing our website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using our website, you consent to the transfer of your information to the United States. 15. CONTACT US If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Carole Spilberg Designs Email: mymomcds@me.com We are committed to resolving any privacy concerns in a timely and transparent manner. By using the Carole Spilberg Designs website and purchasing our products, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Return and Exchange Policy

At Carole Spilberg Designs, we want you to love every piece of jewelry you purchase. We stand behind the quality and craftsmanship of our handmade jewelry, and your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we are happy to work with you to make it right. RETURN POLICY Return Window We accept returns within 14 days of delivery. This timeline begins from the day your package is delivered to you, as confirmed by tracking information. Eligibility Requirements To be eligible for a return, your item must meet the following conditions: Unworn and unused: The jewelry must show no visible signs of wear or damage Original condition: The item must be in the same condition as when you received it Original packaging: All original packaging, tags, and materials must be included Proof of purchase: You must provide your order number or receipt Items That Cannot Be Returned The following items are final sale and not eligible for returns: Items that have been worn, washed, or altered Jewelry with visible signs of damage caused by customer misuse Sale or clearance items (marked as "Final Sale" at time of purchase) Gift cards Custom jewelry or heirloom redesigns Personalized or engraved pieces Custom-made items created to your specifications REPAIRS AND WARRANTY Craftsmanship Warranty We stand behind the quality of our handmade jewelry. If an item breaks or shows defects due to faulty craftsmanship within 30 days of purchase, we will repair or replace it free of charge. Please contact us with photos of the issue. HOW TO INITIATE A RETURN Step 1: Contact Us Please contact us within 14 days of delivery to request a return authorization. Email us at mymomcds@me.com with: Your order number The item(s) you wish to return Reason for return (optional but helpful) Step 2: Receive Return Authorization Once we review your request, we will provide you with return instructions and confirm your return is approved. Returns sent without prior authorization may not be processed. Step 3: Package Your Return Securely Carefully package the jewelry in its original packaging or a padded envelope/box to prevent damage during transit. Include: Your order number or packing slip A brief note with your name and reason for return Important: Do not write "jewelry" on the outside of the package for security reasons. Step 4: Ship Your Return Mail your return to the address provided in your return authorization. You are responsible for return shipping costs. We strongly recommend: Using a trackable shipping method (USPS, UPS, or FedEx with tracking), purchasing shipping insurance for valuable items, and keeping your tracking number and shipping receipt. We are not responsible for items lost or damaged during return shipping. REFUNDS Refund Processing Once we receive your return, we will inspect the item to ensure it meets our return eligibility requirements. This inspection typically takes 3-5 business days. If your return is approved, we will issue a refund to your original payment method within 7-10 business days. Please note that depending on your bank or credit card company, it may take an additional 3-10 business days for the refund to appear in your account. Refund Amount Your refund will include the purchase price of the item, minus: Original shipping costs (non-refundable) Return shipping costs (your responsibility) Damaged or Defective Items If you receive an item that is damaged due to our error or defective workmanship, please contact us within 48 hours of delivery with photographic evidence. We will: Provide a full refund including all shipping costs, OR Send a replacement item at no additional charge In cases of damage or defects caused by us, you will not be charged return shipping or processing fees. DAMAGED OR LOST SHIPMENTS Damaged Upon Arrival If your jewelry arrives damaged, please contact us within 48 hours of delivery with photos showing: The damaged item The packaging it arrived in The shipping label (if visible) We will work with you to file a claim with the carrier and send a replacement or issue a full refund. Lost Packages If your package shows as delivered but you have not received it, please contact us within 48 hours of the expected delivery date. We will work with the carrier to locate your package or file a claim. What Is Not Covered Our warranty does not cover: Damage caused by misuse, accidents, or improper care Normal wear and tear from extended use Repairs or alterations performed by other jewelers CUSTOMER RESPONSIBILITY To ensure a smooth return experience, please: Initiate returns within the 14-day window Package items securely with adequate padding Use insured, trackable shipping methods Keep your tracking number and shipping receipt. CONTACT US If you have any questions about our return policy or need assistance with a return or exchange, please contact us: Carole Spilberg Designs Palm Beach, Florida Email: mymomcds@me.com We are committed to providing exceptional customer service and will work with you to ensure you are satisfied with your Carole Spilberg Designs jewelry. Your satisfaction matters to us. We appreciate your business and look forward to helping you find the perfect piece of wearable art jewelry.